Frequently Asked Questions

Frequently asked questions

We’re experienced at what we do. Not only are our staff familiar with the Chinese culture and the Chinese business environment, we also help importers and exporters every day with their Chinese projects. We combine these two vital elements to take away the unknown from your business dealings in China.

No, we are not an importer. Instead, we help you to import the goods yourself

Our services are designed to help you to work with China and are available to a wide audience, essentially, anyone who is looking to do business with China including importers, exporters and investors.  All services are tailored to your specific needs.

Using the internet, you can easily find you an agent who will source your products for a commission. However, these agents will also receive a commission from the manufacturer or trading company who supplies your products, and to cover this cost, the manufacturer or trading company build their commission into the offer price for the goods. The result is that the commission paid by you to the agent can be anywhere from at least 12% to 100% and not 5%. You can never be 100% sure.

Not uncommonly, most agents are profit driven, meaning that they may refer your business to the supplier with the cheapest price (often meaning the product is often substandard) or to the supplier which offers them the highest commission (which isn’t necessarily the one with the most suitable product for you).

We welcome competition!  But a word of caution: many so-called China experts have limited or questionable credentials. Perhaps because a lot of people have a limited understanding of China, there’s a trend to think that anyone who has had any interaction with China or the Chinese is qualified to be an expert.

China Blueprint believes that the ability to be successful in China has a direct relationship with your ability to successfully adapt to the very different environment. If your expert can’t speak Chinese, has never studied the culture, or been outside a major Chinese city, nor has expertise in the relevant field, how much do they really know? Also, some experts may have a specialist area in which they are highly proficient in Australia, such as management or manufacturing, but this doesn’t necessarily mean that they have the right skills to advise you about the equivalent in China. A production line in China is very different from one in Australia, just as management in China is very different from typical Western management practices.

Don’t forget, a lack of cultural understanding can easily cause offence.

Call or email us directly. We are approachable and friendly and will endeavour to make a free initial assessment of your project.We are happy to listen to your requirements and devise an individually tailored plan to assist you achieve import/export success.

Our platform involves lengthy and exhaustive front end work to ensure success. We don’t settle for the first supplier we find for you, and to find one satisfactory company requires us to have much communication with multiple others. Additionally, order management of China-based sourcing projects requires continual (and sometimes intrusive) supervision of every order to ensure the quality and quantity. Please also be aware that projects can be undertaken under non-disclosure and service agreements to ensure the integrity of your company and product.While the internet appears to offer promising opportunities, you simply cannot expect to achieve the same results our experience and specialised staff can. At the same time, we still give you final say in all your project choices and supplier decisions.

Our quality control ability relies on a variety of factors. We hold the China supplier to a higher level of accountability through our standard practices, such as the signing of trading contracts and our on-the-ground staff presence. Additionally, products manufactured are subject to inspections performed by trained inspectors to AQL and ISO standards at a nominated point in production or at completion.

No. While China Blueprint are not legal practitioners either in Australia or China, all our projects are the subject to internationally (and more importantly China recognised) sales and manufacturing agreements as recommended by our legal advisors. These agreements are a very strong tool in the implementation of our assessment and accountability processes.

At China Blueprint we have found that the meaning of ‘research’ means different things to different people. Many clients believe that research means an internet search and a trip to a China trade fair. They may have worked with one or two Chinese people in the past or been on a trade visit.  This is a great form of research and will add value to the export project, but is not the type of research we do at China Blueprint and is not really sufficient for a serious export project.

China Blueprint’s research process is strategic - we want to know the client has a more than likely chance of success in China before engaging in activities there. Research, means identifying and assessing the many factors that will impact their export project. These factors include; costs, regulations, registration, legalities, cultural nuances, legislative requirements, bureaucratic process and so on. Without an understanding of this, many exporters will fail to make progress in China but could easily spend a lot of money wondering.

This market research and assessment is better performed by professionals who speak the language, understand the industry players and know how to interpret the information – this is what our staff do on a daily basis. Our goal is to provide our clients with a China market entry strategy, not simply a research report stating how big the China market is

There are few international products or services that are not modified before they reach the China market. This means changes to the packaging, labelling, marketing ploy, or even the way in which they are sold. To understand what the changes may be careful pre-entry research is required.

A successful product in Australia is likely to stand a good chance of success in China, but this is not to say that the market shouldn’t be first tested to ensure the right marketing message and that Chinese consumers want it.

Yes and no. This is going to depend on what you are exporting and how you intend to get it to the market and get paid. Setting up an on the ground presence in China should be considered with care, as it can be costly. On the flip side however, it affords you benefits that operating remotely cannot. This is why consulting in this field is so important. Without a clear understanding of the risks and challenges in the China market, its difficult for anyone exporter to know how best to set up their operation. With our experience and expertise, China Blueprint is in a excellent position to assist you with making this important choice.

Unless stipulated in your supply agreement, then normally the Australian company must assume some responsibility for marketing materials and support. This means translating materials, understanding your Chinese marketing pitch, having Chinese business cards and a company introduction. Without this, you will fail to meet your buyers and even consumers.

At the beginning of an expert project, ensure you clearly understand the terms of trade. Establish whether marketing is your responsibility or your distributers? If its yours seek consultation as this could be a very costly part of your business.

There is no simple answer to this question as it can be very different for each product and services. This is why research at the onset of any project is so important. This research should identify the trends in the market, who the key players are and how the product/service makes it way to the consumers. Once these factors are considered, then understanding the profile of your preferred partner will be clearer.

Once you find a partner, due diligence is the next most important step. Engaging a third party to undertake this activity can save you time, money and some embarrassment if you feel this is intrusive. Being diligent however, does show your partner that you are professional and serious. It may also help you avoid costly errors as third party investigators are less likely to be swayed by emotion.

Its important that your terms of payment are clearly negotiated at the beginning of any contract. Consignment exports are extremely risky, even if you have a contract. Sending foreign currency from China is highly regulated and not everyone can do this. Before agreeing to any deal, ensure your customer can pay you in Australian or USD, check that they can accept and pay for foreign contracts and preferably get the money up front.

No this is not true. Contracts are important and must be prepared with due consideration to the international environment in which you work. Your contracts should be prepared by your own legal representative, who has relevant experience in China and who can prepare them in Chinese and English. Whilst China Blueprint is not a legal firm, we work with the best legal firms in China and are happy to recommend advisors with our clients.

No. China is extremely diverse and each province has its own dialect and culture. Each province, town and even city should be considered independently when putting together a China market export strategy.

Yes, the mother language in China is Chinese. Whilst English is a popular second language, Chinese is still the dominant language. If you want your message to reach the population of 1.3billion, then say it in Chinese.

If you have a Australian website with an online payment option, only a small percentage of Chinese people will be able to purchase your products. Only a small percentage of people have credit cards, and the majority of these are Renminbi credit cards with no foreign currency capabilities. Speak to China Blueprint about online payment options.

If you would like your questions answered, then speak with a China Blueprint consultant.